Core functions that were once key components of bank services are now happening outside of the four walls of your branch, and often, online. Today, branch designs incorporate more meeting and consulting space and utilize technology to streamline and improve customer service and, as a result, banks are able to do more in less square footage. While banks across the nation have seen these trends play out, and many are now operating out of new, streamlined, technologically advanced branches – the back-end impacts of these front-end changes can’t be ignored.
Regardless of whether your customer is doing business with your bank through an app, a phone call or an Interactive Teller Machine (ITM), it still requires a highly trained workforce. But where do you place that highly trained workforce? The answer is simple -- an operations center.