...The new office will feature a more open design, replacing the traditional teller counter with pods equipped with cash recyclers. Employees bearing tablets will greet members at the door, guide them to pods or private offices, and continue the interaction by plugging the tablets into docking stations, Redo explains.
"We sent our staff out to visit banks in the area to see what they liked and didn't like," Redo says. "They came back and said, 'We don't want to do anything they're doing.'"
CUES Supplier member La Macchia Group, which designed the new office, also did some secret shopping and came up with a concept "that offers a consultative, member-friendly environment that will set the credit union apart from competitors," says VP/Planning and Real Estate Ben La Macchia.
"We really wanted to take their brand and reflect it in the design," he adds. "There's a lot of natural light, and the building will take advantage of high traffic counts and the retail presence in the downtown. It makes the best use of the real estate, and the stone exterior pays tribute to the surrounding landscape."