by La Macchia Group
Your customers bear more responsibilities than ever before and expect their bank to keep up with their busy lives. They need their financial transactions to be convenient, fast, and user-friendly. Fortunately, with so many channels to access their money - branch visits, call center inquiries, web banking, and mobile banking - your customers have options. But in an industry of rapid change, how do you make sure you’re being proactive and keeping your bank on the leading edge?
Interactive Teller Machines, or ITMs, are one of the newest ways financial institutions are enhancing customer service while also controlling costs. La Macchia Group’s experience with financial facilities and experience with ITM installations make us the ideal partner for your bank to stay ahead of the competition and earn more wallet share from your customers. All while attracting new customers already embracing the digital lifestyle.
Below we answer the main questions regarding ITM usage and if it is right for your bank.
What are ITMs?
Interactive Teller Machines enable you to offer your customers the benefits of both self-service video banking and the branch experience in one solution. ITMs combine video banking and remote transaction processing technology embedded within the equipment. Your customers have the option for self-service or the ability to connect with a remote teller in a highly personalized, two-way interaction.
What are the benefits of ITMs?
By migrating routine transactions away from the teller counter, ITMs provide the combined benefits of lower processing costs, faster transactions, increased product sales, and revenue growth without necessarily sacrificing the personal connection that your customers need.
How do I know if an ITM is right for my bank?
This depends; there is not a one-size-fits-all approach to financial services. La Macchia Group is staffed with industry experts who know how to uncover the DNA of your bank so you can learn about whether or not it is the right delivery for your bank. By thoroughly understanding your brand identity, customers, and your current and/or future markets, we are able to provide an answer that is rooted in a reliable, proven, and repeatable methodology.
