Trending Branch Tech: ITM

by La Macchia Group

Your members carry more responsibilities than ever before and expect their credit union to keep up with their busy lives. They need their financial transactions to be convenient, fast and member friendly. Fortunately, with so many channels to access their money - branch visits, call center inquiries, web banking, and mobile banking - your members have options. But in an industry of rapid change, how do you make sure you're being proactive and keeping your credit union on the leading edge?

Interactive Teller Machines, or ITMs, are one of the newest ways credit unions are enhancing member service while also controlling costs. La Macchia Group's credit union expertise and experience with ITM installations make us the ideal partner for your credit union to stay ahead of your competition and earn more wallet share from your members, while attracting desirable millennials to ensure your continued success.

What are ITMs?

Interactive Teller Machines enable you to offer your members the benefits of both self-service video banking and the branch experience in one solution. ITMs combine video banking and remote transaction processing technology embedded within the equipment to give your members the choice of self-service or connecting with a remote teller in a highly personalized, two-way audio/video interaction.

What are the benefits of ITMs?

By migrating routine transactions away from the teller counter, ITMs provide the combined benefits of lower processing costs, faster transactions, and increased product sales and revenue growth without necessarily sacrificing the personal connection that your members need.

Is an ITM right for my credit union?

This depends; there is not a one-size-fits-all approach to financial services. La Macchia Group is staffed with industry experts who know how to uncover the DNA of your credit union so that you can learn about whether or not it is the right delivery for your credit union. By thoroughly understanding your brand identity, your members and your current and/or future markets, we are able to provide an answer that is rooted in a reliable, proven, and repeatable methodology.

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