"Our first thought when we started adapting our business model to address COVID-19 was how we can help our customers. Banks and credit unions, specifically the community-based institutions, are vital to the health of their communities,"
says Ben La Macchia, Senior Vice President of La Macchia Group. "We didn't reach out with something to sell, we reached out with questions to better understand what they were dealing with, ideas for what they could do on their own, and data and insights that provided hope."
Over the past few weeks we've had the opportunity to talk in-depth about the current challenges our customers are facing by joining several state and regional membership organizations for "round-table" talks. We're hearing first-hand what they are encountering and are encouraged by the amazing support the members provide one another.
"Financial leaders are sharing ideas with one another, but many are still struggling with the basics of procuring face masks and cleaning supplies. Because that challenge is so intense, it can be hard to see beyond those simple solutions to the additional things that can be done to enhance safety," says Ben.
La Macchia Group recognizes the challenge and is helping financial leaders by providing education and implementation support when needed. Within existing facilities and for any active projects underway to renovate or build new facilities, there are 5 key areas financial leaders must evaluate and adapt as time and resources allow:
5 KEY AREAS FINANCIAL LEADERS MUST EVALUATE AND ADDRESS:
- Visitor and employee communications
- Surface and space sanitization
- Distancing, risk and traffic management
- Air quality management
- Operational modifications
The solutions to address these areas are numerous. The team at La Macchia Group is grateful to be actively working with customers to identify the right products and solutions to not only re-open their branches, but to build towards a new normal and future growth.