Brand In Action: More Than A Branch

by La Macchia Group

Consumers who feel emotionally connected to their financial institution are three times more likely to stay with their bank or credit union, and are five times more likely to recommend their financial institution to others (Gallup). Rates and product offerings are no longer the ticket to creating loyalty, experience and brand feeling create trust and loyalty. Branding is no longer limited to logos on a wall, a financial institutions brand is the full experience a consumer has when interacting with your company. A brand often includes the atmosphere of a branch, the communicated goals of a financial institution, relationships with bankers, all the way to the cohesiveness between platforms. 

Branding needs to be strategic, and if used correctly, can harness the power to transform a branch from a transactional space into a meaningful extension of a financial institution's mission, culture, and community presence. When integrated properly, a brand shapes how consumers feel, move, and interact with a space from the beginning. The following projects bring the concept of integrated branding to life.

GR Consumers Credit Union: Bold First Impressions

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GR Consumers CU's branch in Wyoming, Michigan shows how a heavily branded space can energize a space and members from the moment they step through the doors. Bright colors and brand elements, an open footprint, and integrated technology work together to create a welcoming and exciting atmosphere. Rather than specific spots in the branch being tied to their brand, GRCCU integrated their brand throughout the entire space providing a sense of consistency and cohesiveness.  

Climb Credit Union: Locally Influenced Branding

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Climb Credit Union's branch in Colorado Springs, Colorado proves that branding can be bold and contextual. This microbranch embraces its natural surroundings, incorporating biophilic design elements that reflect the landscape while reinforcing the institution’s brand. Natural textures, organic materials, and environmental graphics create a seamless connection between the interior and exterior. Branding doesn’t compete with the environment, it complements it. Despite its smaller footprint, the space feels intentional and impactful. Every element is thoughtfully placed, ensuring that the brand remains present without overwhelming the experience. 

 

 

Citizens Bank: Balancing Innovation and Tradition

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Citizens Bank's new branch in Muskego, Wisconsin demonstrates how branding can evolve while still respecting a more traditional bank footprint. This branch is open concept, but maintains the traditional aspects like private offices and a teller desk that customers appreciate and feel familiar with. Messaging is thoughtfully integrated throughout the space, reinforcing this bank's values of community and trust.

 


 Each of these projects approach branding differently, through bold color, symbolism, or mission messaging. Even though they seem vastly different, these projects have a common thread: their branding is intentional. Branding is most effective when integrated into a space and experience, not when it feels like a thrown-together afterthought. As financial institutions and the consumer continue to evolve, the branches that succeed the most will be the ones that are curated for consumers. 

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